The introduction of cloud CRM allows Microsoft to continuously develop and perfect their product. As cloud customers, we have constant access to the latest applications integrated with Dynamics 365. Installing them enables us to achieveRead more
Tag: customer service
Queuing Cases
New case is never something unexpected. We get customers’ requests from everywhere: Call Center, store, website, via emails. They may concern different products. What can we do to improve case management? Who will be responsibleRead more
Microsoft Dynamics 365 – new generation of intelligent business apps
What is Dynamics 365? It is an integrated business solution dedicated for all the enterprises. Microsoft Dynamics 365 Business Edition is a combination of functionalities of two main Microsoft cloud solutions – CRM and NAV.Read more
